Frequently asked questions
Frequently asked questions
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1) How do I get started?
1) How do I get started?
Tap “Chat on WhatsApp,” say what you need (e.g., dinner for 4 at 8 pm). We’ll ask a few details, place the request, and send you a confirmation. We’re based in Punta Cana and serve residents, visitors, and families.
2) Is this a bot or a person?
2) Is this a bot or a person?
Both. AI speeds up answers, but a human concierge reviews requests and confirms bookings. You always receive a human-verified confirmation.
How fast do you respond and when are you open?
How fast do you respond and when are you open?
Typically under 10 minutes during 24/7.
4) What does it cost and how do I pay?
4) What does it cost and how do I pay?
Messaging us is free. You pay vendors (restaurants, transport, spa, etc.) directly. If a service requires a deposit or has a cancellation policy, we’ll tell you before we book.
5) How do you handle my data and can I opt out?
5) How do you handle my data and can I opt out?
We use your information only to provide the service and confirmations. You can ask us to stop messaging or delete your data at any time (reply “STOP” or message “Delete my data”). See our upcoming Terms and Privacy Policy pages for details.
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